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ADAC Nordrhein

“Yellow Angels” in Action

The German Northrhine Automobile Club (ADAC Nordrhein e.V.) optimizes telephone support with windream

More than two million members are supported by the German Northrhine Automobile Club (ADAC Nordrhein e.V.) in 23 service centers and 35 ADAC-branches between the German cities of Wuppertal, Aachen, Kleve and Meckenheim. The ADAC‘s range of services includes a whole variety of different offers. E.g., the club answers questions all around topics like mobility, travelling, holiday, traffic, but also automobile technology, consumer protection and driving safety. Complex checks, e.g. when a member plans to buy a new car, are also included in the range of services. With all these topics, the ADAC can offer any service that active drivers need for safe driving on wheels. And in case it should become necessary, about 470 “Yellow Angels” will offer first aid on car breakdowns.

Key facts:

  • Creation of a complex information portal for club member support
  • Seamless DMS-integration into the Citrix Terminal Server environment
  • User-friendly system handling without training efforts
  • Efficient capture and storage of different document types in the press archive

    Download-Link


    Case Study ADAC Nordrhein

     

    Contact Person

    windream GmbH

    Phone: +49 234 9734-0
    info@windream.com