support offerings

We won't leave you alone!

windream is characterized by a simple operation and a high usability. Last but not least we therefore say: windream is ECM like Windows. Here, too, it can happen that you don't know what to do anymore. In this case, please contact our windream support team, which will immediately deal with your case and assist you with words and deeds.

To prevent problems we recommend our software service. We offer three different options: Our software service contracts "Silver", "Gold" and "Gold Special".

The software service contract "Silver" is our "basic service package" and still offers you all the basic services you need for comprehensive support:

  • windream hotline
  • windream forum
  • Support
  • Troubleshooting
  • Minor releases (for example, updates from version 4.0 to 4.5).


In addition, the "Silver" software service contract offers the following additional benefits

  • the purchase of major releases (for example, updates from version 3.5 to 4.0).

The software service contract "Gold" is the advanced version of our service packages and, like the software service contract "Silver", includes the following services:

  • windream hotline
  • windream forum
  • Support
  • Troubleshooting
  • Minor releases (for example, updates from version 4.0 to 4.5)

In addition, the scope of services includes major releases (for example, updates from version 3.5 to 4.0) at no additional charge.

The "Gold Special" software service contract is the "premium version" of our service packages and includes the following services:

  • windream-Hotline
  • windream hotline
  • windream forum
  • Support
  • Troubleshooting
  • Minor releases (for example, updates from version 4.0 to 4.5)
  • Major releases (for example, updates from version 3.5 to 4.0).

The "Gold Special" software service contract has a basic term of 36 months.

Please contact us!

Our support staff is there to help and advise you.

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We are here for you!
Support Support Team